Appointment & Cancellation Policy

Your appointment time is reserved specifically for you as an ongoing, recurring appointment. This time is held for you in your psychologist’s schedule and generally cannot be offered to another client at short notice.

For this reason, we ask that you provide at least 2 days’ notice if you need to cancel or reschedule an appointment.

Cancellation Fees

We understand that unexpected things can happen. As your appointment time is reserved specifically for you, cancellation fees are based on the notice provided and also apply if you need to cancel due to illness.

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• 2 days or more notice: No fee

• The day before your appointment: 50% of the session fee

• On the day or non-attendance: 100% of the session fee

For example, a Tuesday appointment needs to be cancelled by Sunday to avoid a cancellation fee.

A reminder email is sent 3 days before your appointment, giving you time to cancel or reschedule before a cancellation fee applies.

Cancellation fees cannot be claimed through Medicare, private health insurance or third-party funders.

Unable to Attend in Person?

If you are unwell or unable to travel to the clinic, your appointment can usually be changed to Telehealth (video or phone) at your regular appointment time.

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Please contact us before your appointment to arrange this.

Cancelling or Rescheduling​

To cancel or reschedule, please call or text 0447 295 554, email info@sunburypsychology.com.au, or contact your treating psychologist directly.

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Payment of Cancellation Fees

Clients are required to keep a secure card on file through our practice management system.

Where a cancellation fee applies, it will be charged to the card on file and an invoice will be emailed to you.